Refund policy

We want every order to arrive right. Here is how we handle problems.

Damaged, defective or wrong items

If your item arrives damaged, defective or different from its listing, contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, whichever you prefer. You don't need to send the item back.

Lost or late orders

Orders usually arrive within 7–15 business days of purchase. If your order hasn't arrived within 30 days of purchase, or its tracking hasn't updated for 10 days, contact us and we'll reship it or refund you in full.

Change of mind

Each order is packed and shipped individually by our fulfillment partner, so we're not able to accept returns for change of mind. Please check the size and details in each listing before ordering, and ask us first if you're unsure.

Cancellations

You can cancel within 12 hours of placing your order for a full refund. After that, your order may already be on its way.

How refunds are paid

Approved refunds are sent to your original payment method within 3 business days. Your bank or PayPal may take a few more days to show it.

Contact

Email us at support@sealedandshelved.com or use the form on our Contact page.